Shank Waste Service, Inc. is seeking an administrative assistant with strong customer service skills to work in our fast-paced environment and provide excellent customer service.

ESSENTIAL RESPONSIBILITIES:

- Handle inbound calls for customer and prospect inquiries, such as service increases/decreases, service problems, billing questions, and pricing for various services.

- Maintain excellent customer relations with existing customers to minimize customer loss.

- Keep accurate records of customer interactions.

- Data Entry.

- Administrative duties as assigned.

- Interaction with operations, administrative, and sales staff as needed.

MINIMUM QUALIFICATIONS:

- 1-2 years relevant work experience.

- Multi-line phone experience in a call center environment is a must.

- High degree of proficiency in MS Excel and MS Word.

- Strong analytical, prioritizing, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced and deadline-oriented environment.

- Working knowledge of the waste industry is a plus.

PHYSICAL REQUIREMENTS:

- The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required.

- While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required.

- Good manual dexterity is required to use common office equipment in an office environment.