Shank Waste Service, Inc. is seeking an administrative assistant with strong customer service skills to work in our fast-paced environment and provide excellent customer service.
ESSENTIAL RESPONSIBILITIES:
- Handle inbound calls for customer and prospect inquiries, such as service increases/decreases, service problems, billing questions, and pricing for various services.
- Maintain excellent customer relations with existing customers to minimize customer loss.
- Keep accurate records of customer interactions.
- Data Entry.
- Administrative duties as assigned.
- Interaction with operations, administrative, and sales staff as needed.
MINIMUM QUALIFICATIONS:
- 1-2 years relevant work experience.
- Multi-line phone experience in a call center environment is a must.
- High degree of proficiency in MS Excel and MS Word.
- Strong analytical, prioritizing, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced and deadline-oriented environment.
- Working knowledge of the waste industry is a plus.
PHYSICAL REQUIREMENTS:
- The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required.
- While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required.
- Good manual dexterity is required to use common office equipment in an office environment.
Customer Service, Administrative Assistant, Excel, Word
Shank Waste Service, Inc.
Lower Burrell, PA